Helpdesk software for business of all types

Professionalize your customer service with artificial intelligence and boost customer satisfaction

Helpdesk software based on AI

With ThinkOwl, your service agents understand customer concerns faster and can react optimally and in real-time. Whether automated or personal.

Support helpdesk

ThinkOwl understands the context of customer messages. It then classifies, prioritizes, and routes customer inquiries to the right expert within your customer support team. Result: higher helpdesk productivity and satisfied customers.

Keeps getting better

As AI-supported helpdesk software ThinkOwl remembers what worked effectively last time and suggests the best answers at the right time.

ARTIFICIAL INTELLIGENCE

Thanks to AI, customer inquiries are recorded faster, your employees are relieved and your processes are more efficient. In a service desk equipped with AI, simple inquiries can be dealt without manual intervention and only complex tasks are left to humans. In our customer service software, humans and machines work together and solve problems together most efficiently. In particular, recurring tasks can be solved quickly and easily automatically with AI. Routine work is done by the machine.

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Routine work is done by the machine.

MULTICHANNEL INBOX

Messages from various communication channels come together in a multichannel inbox. Modern customer support helpdesk receives inquiries from all possible input channels: phone, email, WhatsApp, customer chat, and much more. In our omnichannel inbox, you can bundle all inquiries and get the perfect overview. ThinkOwl sorts and prioritizes the inquiries and assigns them to the responsible employees. ThinkOwl is more than an alternative to Outlook, by bundling different channels, you get a true multichannel customer service. With this e-mail response software, you always have an overview, no request is lost.

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CASE MANAGEMENT

Case management depicts the process from the receipt of the customer request for a case (also case or inquiry) to the final processing. Service processes are recorded automatically, with AI you can recognize the relevant data in every message. All information is recorded and compiled for every process or ticket. You can easily enrich processes with data, connect third-party systems and expand the CRM system. Service tickets are processed in the shortest possible time through pre-determined processes, the employees trigger follow-up activities with one click. Manual post-processing is not required with this ticket system.

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Case management in Helpdesk

Workflow Automation

WORKFLOW AUTOMATION

Workflow automation stands for the automation of work processes with the aim of increasing efficiency through workflow management software. With ThinkOwl you can manage your workflows efficiently. The workflow management system automatically triggers actions. Process automation is simplified with our workflow software, thanks to BMPN 2.0 service processes can be displayed and quickly integrated. With routing rules and event triggers, you can determine which business process triggers a certain process. ThinkOwl enables you to create checklists, define approvals and interact with third-party systems. With AI in customer service, you can design the optimal digital workflows.

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INTELLIGENT CHATBOT

Chatbots are text-based dialogue systems that allow communication with customers. The ThinkOwl AI chatbot service makes it easier for your service agents to work in direct customer communication. You can either define customer intentions and responses yourself. Or you train the AI chatbot with current customer communication. A chat for customer service is of course part of automation customer service, customers expect quick and precise answers, around the clock in live chat. Keep feeding the AI with new chats and the customer service chatbot will noticeably improve. By integrating the intelligent chat on your website, the fastest way to your customer service.

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ONLINE SELF SERVICE

Your customers and colleagues will always find the right answers on the integrated online customer portal – as self-service 24/7. Customer portals serve as a contact point for simple and uncomplicated inquiries for which the support of a service employee is not necessary. Your customers will find these answers quickly and clearly in the ThinkOwl Self Service Portal. ThinkOwl offers you an integrated self-service portal in the corporate design of your company as a knowledge database. Customers can also check their ticket status there and browse general knowledge articles for information.

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Self service in Helpdesk

fileee: digitale Kundenschnittstelle

DIGITAL CUSTOMER INTERFACE

fileee Conversations is a module in ThinkOwl. Together with the fileee customer app, it offers the opportunity to communicate directly with the customer. You can make customer communication even easier with fileee conversations. Digital customer and employee processes based on AI. With Fileee Conversations, ThinkOwl offers a comprehensive add-on to reach your customers on the go via app. In ThinkOwl, you configure your digital customer conversations using an editor. Your customers receive the dialogues in the free Fileee app, which is directly connected to your ThinkOwl service desk.

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Discover the full scope of intelligent helpdesk software!

FAQ

What is helpdesk software?

Helpdesk software is a bridge between you and your customers. It offers you pro-active, assisted, and self-service support to handle customer queries. A good customer service software improves customer satisfaction.

Why is customer service software important to me?

Customer service is the key to earn happy customers, and for that, you need an efficient software. With ThinkOwl, you don't have to open multiple windows and track your customer queries from different channels. All you have to do is add all your social channels and email accounts to your ThinkOwl account. Now, you can manage all your customer queries from one account.

How's ThinkOwl different from other helpdesks in the market?

Majority of helpdesk software players follow rule-based workflow automation which is like an "if-this-then-that" approach. Once you introduce AI to this, it leverages machine learning to identify patterns and create solutions that can understand user behavior. Thus, the AI factor enables ThinkOwl to automate your processes thereby reducing manual intervention, so that you and your team can focus on more challenging tasks.

How does intelligent helpdesk software drive my business in the long term?

In the long term, ThinkOwl can help you grow your business in many ways like:

Revenue - Reduced costs and increased profits.
Employee satisfaction - No overload, machines work instead.
Better brand image - Positive reviews for your company with customer happiness.
Strategy formulations - Analytics enables you to understand where to invest and where to not.

We're sure trying ThinkOwl will be one of the best business decisions of your life.